Stellar’s ticket system gives your members a structured way to reach your staff privately. When a member opens a ticket, Stellar creates a dedicated channel that only they and your support team can see. Staff can add or remove participants, close tickets with an optional reason, and manage a blacklist to prevent abuse — all without leaving Discord. Every ticket is also logged, so your team can review transcripts and stay accountable.Documentation Index
Fetch the complete documentation index at: https://docs.stellarbot.dev/llms.txt
Use this file to discover all available pages before exploring further.
Ticket setup — including choosing the ticket category, support role, log channel, and button embed — is done through the web dashboard at stellarbot.dev. There is no slash command to configure the ticket system at this time.
How tickets work
Once you have configured the ticket system in the dashboard, Stellar posts an embed with an Open Ticket button in the channel you chose. Any member who clicks the button gets a new private channel created for them. Staff members with the designated ticket support role can see all ticket channels and use the commands below to manage them.Setup guide
Configure the ticket system in the dashboard
Go to stellarbot.dev, select your server, and open the Tickets section. Set the following:
- Message channel — where the Open Ticket button embed is posted
- Category — the channel category where ticket channels are created
- Log channel — where ticket events are logged
- Support role — the role that can see and manage all ticket channels
- Embed title and description — what members see before opening a ticket
Test the ticket flow
Click the Open Ticket button in the embed to confirm a ticket channel is created correctly and that members with the support role can see it.
Staff workflow
Respond inside the ticket channel
Staff with the ticket support role can read and send messages in any open ticket channel.
Add or remove participants if needed
Use
/ticketadduser or /ticketremoveuser to include other members in the conversation, or to remove someone who was added by mistake.Commands
/ticketclose [closeReason]
Closes the current ticket channel. Run this command from inside the ticket you want to close.
The closeReason parameter is optional. If provided, the reason is recorded with the ticket and appears in the log channel.
/ticketblacklist [user] [sendMessage] [reason]
Prevents a user from opening new tickets in your server.
| Parameter | Required | Description |
|---|---|---|
user | Yes | The user to blacklist |
sendMessage | No | Whether to notify the user via DM (defaults to true) |
reason | No | Reason for the blacklist (max 255 characters, defaults to “No reason”) |
sendMessage is true and the user has DMs disabled, Stellar will note that the notification could not be delivered.